Ordering & Shipping

Can you really ship live plants through the mail?

Yes — and with a 99% rate of success. Our team has refined a packing process that keeps plants snug, secure, and healthy during transit. We meet all shipping standards for live plants and carefully follow agricultural regulations to ensure your order arrives legally and safely in all 50 states.

Where are you located?

All orders are shipped directly from our greenhouse and fulfillment space here in Holly, MI. Everything is handled in-house by the same team that grows and packs your plants, ensuring quality from start to finish.

Can I update my order once it is placed?

We’re happy to help with updates — whether you need to add or remove an item — as long as your order hasn’t shipped yet. Just email us with your request and we’ll do our best to accommodate. That said, we can’t guarantee changes can be made once an order is in process, so the sooner you reach out, the better!

How can I track my order?

Once your order is on its way, you’ll receive an email with a tracking number. You can use that link to follow your package in real time. If you created an account, you can also log in to check your order status anytime.

When will my order ship?

Most orders ship within 1–5 business days. That gives us time to select, inspect, and securely package your plants. If we experience unexpected delays, we’ll always update you by email.

 

Cold Weather & Winter Protection

Is it safe to ship when it is cold outside?

If your local daytime highs are below 50°F, we recommend adding Winter Protection at checkout. This allows us to include heat packs and extra insulation where needed. It also makes your order eligible for replacement if it’s damaged by cold in transit.

Can I delay my shipment?

Yes! Just reply to your order confirmation email and let us know when you’d like it to ship. We’re happy to hold your order until the weather warms up or until you’re ready to receive it.

Do you ship in freezing temperatures?

We do, but for safety we may pause shipping if your location is experiencing extreme cold (typically under 0°F). You’ll be notified by email if your order is held for weather-related reasons.

Damaged or Problem Orders

What happens if my plant arrives damaged?

We take great care in packing, but if your order arrives in poor condition, we’re here to help. Just send a photo of the issue with your order number to our support team. We’ll assess the damage and either replace the plant, issue store credit, or provide a refund based on our policy.